FAQ about Orders, Payments, Returns

Our detailed Terms & Conditions of Sale apply to all purchases of goods & services, whether by company Purchase Order or online via this SoftPLC Store.

The FAQs below provide an overview of how we receive, process and ship orders via our online store, and when necessary, handle repairs and returns.

Pre-Order:  For product selection, option specifications, order entry assistance contact info@softplc.com or call, selecting option 1.

Orders in Processing: For information regarding order status, shipping, tracking, or payments contact info@softplc.com or call, selecting option 0.

Completed Orders: For help using a product you have purchased or repairs, contact support@softplc.com or call, selecting option 2.

To Call Us: 512-264-8390 or 800-SoftPLC (US/Canada)

Currently our online Store only supports automated processing for orders meeting these criteria:

  • Shipment destination to be in USA or Canada
  • Payment via credit card

If your order doesn’t meet these criteria, you can still place an order online!  At checkout, select a shipping method and enter the Billing Details information.  Select “Manual Processing“.  One of our sales representatives will contact you to finalize order details, payment and shipping.

Our goal is to process all orders received before 2pm CST the same business day they are placed.  Orders placed after 2pm CST, overnight, on weekends or on holidays will be processed no later than the next business day.

When your order is processed, you will received an email acknowledgement with estimated ship date and/or notification of any issues related to the order such as technical questions, credit, stock shortages, etc.

Shipping FAQs

We want you to receive your goods as soon as possible. Products with the Fast Shipping Icon usually ship the same day if orders are received by noon CST.  However, there may be exceptions – if your order is time sensitive, contact SoftPLC sales directly.

You will receive an email with tracking information when the order ships.

Orders normally ship in full. If you need a partial shipment, contact SoftPLC sales directly.

For online purchases, we accept VISA, MasterCard, American Express and Discover cards.

Currently we only add sales tax for customers or shipments to Texas.  If you have a Texas Direct Pay or Resale exemption, email your certificate to info@softplc.com and if approved, we will set your account as Tax Exempt.

When you place an order that qualifies, check the Tax Exempt radio button below the Order Notes and the tax will be removed from that order.

Prior to returning a product for any reason, you must obtain an RMA number from us.  For returns or exchanges, contact sales.  For repairs, contact support.